Thelegal tender withdrawnnot received
- The holder of bank accountthat is used to withdraw funds must be the same as that of your Coinsuper account and it does not support the withdrawal into a bank account of other person;
- Coinsuper will receive the withdrawalorders submitted by the customers before 12:00 at noon on the normal working days (excluding public holidays, bank service rest days in Hong Kong). After the application is submitted, the bank withdrawal processing period is about 3-5 working days. Please wait patiently.
The digital currency withdrawnnot received.
- The status bar in the withdrawalrecord shows “under review”.
This status means that your withdrawal amount is large or triggers the risk control rules. We are reviewing your withdrawal and will complete the review within 10-30 minutes. Most of the withdrawals are not subject to review and will be processed directly.
- The status bar in the withdrawalrecord shows “being processed”
In case of the withdrawal in status of “being processed”, you are recommended to wait patiently, and the system will generally process the user’s withdrawal very quickly. If the withdrawal has not been successfully remitted after more than 30 minutes, please contact the online customer service.
- The status bar in the withdrawalrecord shows “completed”
1) In case of the “completed” status and the blockchain record, if the confirmation number in the blockchain is enough, you are recommended to contact the customer service of receiving platform or wait patiently; if the confirmation number in the blockchain is not enough, it is recommended that you should wait patiently for block confirmation. Each transfer requires at least 6 or 12 block network confirmations. Different currencies have different conditions of receipt.
2) In case of the “completed” status but no record of this transfer in the block network, perhaps the system is still in the process of packing upper chain. If there is no record after 30 minutes, please contact the online customer service and provide the following information:
Your registered email address with our platform；
The type and quantity of tokens withdrawn；
The receiving address for withdrawal.
The blockchain query links for common currencies are set out below:
BTC : http://blockchain.info/
ETH : https://etherscan.io/
NEO : https://neotracker.io/